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1. Order Deadline: Place your orders by the end of the day on Wednesday to ensure our team has enough time to prepare.

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2. Collection day: Collection options are only available on Fridays for orders placed during the week.

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3. FRESHNESS GUARANTEED: Experience the peak of flavor by picking up your dairy-free and vegan delights on Fridays, when they're at their freshest.

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4. Customization Requests: For custom pieces, please provide detailed specifications during the ordering process. We will make every effort to accommodate your unique preferences.

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5. Order Confirmation: After completing your order, a confirmation will be sent by email, containing essential details such as order details, collection date and any personalization requested.

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6. Payment Procedures: Secure your order with full payment during checkout. Our website supports trusted online payment methods for smooth transaction.

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7. Changes and Cancellations: If changes are needed or you need to cancel your order, please do so before Wednesday. Our cancellation policy dictates eligibility for a refund in such cases.

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8. Collection instructions: Your collection time slot will be provided in the confirmation email. We ask that you adhere to the time provided to ensure efficient service.

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9. Verification Process: Present valid identification along with your unique order number when collecting your treats for verification purposes.

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10. Late collection considerations: In case of unexpected delays, please contact us as soon as possible. Remember that late pickup may affect the ultimate quality of your order.

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11. Product quality assurance: Our commitment to quality is unwavering. If your order does not meet your expectations upon pickup, contact us within 24 hours for a quick resolution.

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12. Allergen Awareness: Although our offerings are dairy-free and vegan only, please note that our products are prepared in an allergen-friendly environment. While precautions are taken to minimize cross-contamination, be careful if you have severe allergies.

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13. Feedback Valued: We greatly value your feedback - it is our guiding light for improvement. Feel free to share your thoughts after collecting; We are always ready to listen.

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Embrace with confidence the extraordinary world of our dairy-free and vegan pastries. We really appreciate you choosing to be part of our community. With excitement, we look forward to satisfying your craving in the tastiest and most ethical way possible!